Terms and Conditions


These terms and conditions govern your use of the Chic Beauty of Welwyn (our) website and purchase of products (or services) (“Products”) on it means that you agree to these terms and conditions (“Terms”). Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website.

It is not necessary to register with us to use most parts of this website. However, areas of this website will only be accessible if you have registered.

Shopping with Chic Beauty of Welwyn


When you place an order for a product (“Order”) you are offering to purchase it for the price stated, subject to these terms.

  • Chic Beauty of Welwyn will only deliver products within the UK. We do not ship products outside the UK.

  • When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email, we will then check availability and contact you with a further email. If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the product is not available, we will also let you know by email.

  • Chic Beauty of Welwyn may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

  • All new orders are deemed separate and each is treated individually.



  • The price for each product is shown on the Chic Beauty of Welwyn website and includes V.A.T at the U.K. prevailing rate.

  • We always try to make sure that the prices on the Chic Beauty of Welwyn website are accurate, but errors may occur. If we discover an error in pricing of the products in your order, we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you, we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

  • You will be notified of the delivery costs automatically before you submit your credit card details.




You must pay for your order before it is dispatched and you can do so by credit card, debit card or PayPal. We do not accept payment via Cheque or Postal Order.

  • Orders may be processed online, using a credit or debit card or PayPal. We aim to debit money from your account within one working day after placing your order.

  • To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

  • Your credit card company may also perform additional security checks to confirm it is you making the order.

  • All order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.



  • We try to keep the Chic Beauty of Welwyn website as up to date as possible but cannot guarantee that a particular product will always be available. If we cannot supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

  • All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.


Shipping & Delivery

  • Chic Beauty of Welwyn only delivers to destinations inside of the UK.

  • You will be notified of the delivery costs automatically before you submit your credit card details.

  • Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed. Items will be sent Standard Delivery. Purchases up to & including £100.00 will incur a charge of £3.95 for postage & packaging. Purchases over £100.00 will be free postage & packaging

  • Please allow for up to 7 working days for delivery following the dispatch of your order.

  • Orders are despatched with one of our delivery partners who may require a signature, so please specify an address where someone will be able to sign for your products.

  • We will make every effort to deliver within the time stated on the Chic Beauty of Welwyn website but we will not be liable for any loss caused to you by late delivery.

  • If the products are not delivered within 14 working days please contact us using the Contact Us Form or email along with your order number and we will make immediate investigations.

  • Please order from the Chic Beauty of Welwyn website with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Chic Beauty of Welwyn cannot be responsible for this.

  • Chic Beauty of Welwyn cannot be held responsible for items that have been lost in the post if incorrect Delivery Address details have been provided.

  • This does not affect your statutory rights as a consumer.


Lost Orders


Chic Beauty of Welwyn shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction. From time-to-time orders are mislaid by our couriers, and whilst this is a rare occurrence, we do depend on our customers to help us as much as reasonably possible. We take our responsibilities as a distance seller very seriously and in order that we may replace the items we do have to receive an email stating that you have not received the order. This must clearly state the date the order was placed, the address to which it was to be delivered and the order number.


Order Discrepancies


Please contact us within 24hrs of receipt should there be any discrepancies with your order.

Copyright and Trademarks

  • The copyright in the Chic Beauty of Welwyn website and the content of all the software, website and pages relating to the Chic Beauty of Welwyn website is owned by, or licensed to Chic Beauty of Welwyn, unless otherwise specified and may not be used, copied, or altered without our express consent.

  • Copyright extends to the design, look, and feel of the Chic Beauty of Welwyn website, all images on it and its marketing materials.

  • You may use the Chic Beauty of Welwyn website for private and personal non-commercial use only - i.e., to view, copy and print portions of the Chic Beauty of Welwyn website for the sole purpose of placing Orders and must not be modified or reproduced in any way. The materials on the Chic Beauty of Welwyn website may not be used for any other purpose.


Privacy and Data Policy

For detailed information please visit our Privacy Policy


Chic Beauty of Welwyn makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.


When you place an order, we may ask you for certain information and you may submit personal data to the Chic Beauty of Welwyn website (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  • process your order.

  • provide you with an up to date, efficient, and reliable service.

  • help fraud prevention i.e., we check card details with our credit agency and reserve the right to refuse orders on that basis.

  • open and run your account.

  • provide a more personal shopping experience.

  • By making an order and submitting your data you agree to this use.

  • From time to time, we may also monitor and record telephone calls for training purposes and to improve the service to you.

  • We will never collect sensitive information about you without your explicit consent.

  • Marketing Communications

    • If you have used the Chic Beauty of Welwyn website before or have ordered products from the Chic Beauty of Welwyn website before it is possible that we have this information already and it is being used to contact you about offers, events, items, or related activities that you may find useful. If you are an existing customer, we will continue to keep you informed unless you tell us not to.

    • If you are a new customer, we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we would like to keep you informed of the developments on chicbeautyofwelwyn.co.uk.

  • We do not sell, trade, or rent your personal information to other companies.

  • Chic Beauty of Welwyn will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.

  • Where requested please therefore check the relevant box marked: "Sign me up to the email list"

Cancellations, returns and refunds


All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.


Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.


  • To meet the cancellation deadline, please notify us via email or our Contact Us Form about cancelling the order before the cancellation period has expired. Please include the order number.

  • If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. It is your responsibility to repackage the items for return in adequate packaging so that products are not damaged in transit. Chic Beauty of Welwyn does not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items. If a collection is needed (where we delivered the item to you in error or the item is damaged or defective) these are within the 9am-5pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place. We cannot refund postage. All refunds will be issued to the original payment method once the product is received by Chic Beauty of Welwyn

  • We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

  • Once you have notified us that you wish to cancel the order, any sum paid to us will be refunded to you as soon as we receive the returned goods or if cancellation is prior to goods being dispatched within 14 days of your cancellation.


You will lose your right to cancel if you:

  • unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

  • combine goods with other goods after delivery so that they become inseparable.


Product Information & Ingredients


Chic Beauty of Welwyn is dedicated to maintaining the accuracy of the product information (including pictures) & ingredient lists on the Chic Beauty of Welwyn website. However, because information & ingredients are subject to change, we cannot guarantee that these are complete, up-to-date and/or error-free. For an accurate product information & listing of ingredients in each product, please refer to your product packaging.



  • Chic Beauty of Welwyn will provide its services with reasonable skill and care but does not give any guarantees, warranties, or representations in respect of any other person's services.

  • Because of the nature of the internet, Chic Beauty of Welwyn provides and maintains the Chic Beauty of Welwyn website on an "as is", "as available" basis and makes no promise that use of the Chic Beauty of Welwyn website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Where possible we always try to give advance warning of maintenance issues that may result in website down-time, but we shall not be obliged to provide such notice.

  • Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, or use for such other purpose as we deem appropriate all material provided to us, except for personal information, the use of which is covered under our Privacy Policy.

  • When using this web site, you shall not post or send to or from this website any material:

    • for which you have not obtained all necessary consents.

    • that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

    • which is harmful in nature including, and without limitation, computer viruses, Trojan Horses, corrupted data, or other potentially harmful software or data.

  • This web site may be used for your own private purposes and in accordance with these                terms and conditions.

  • Throughout this website you may find links to third party websites. The provision of a         link to such a website does not mean that we endorse that website. If you visit any website   via a link on this website, you do so at your own risk.

  • Except as provided above we can give no other warranties, conditions, or other terms, express or implied, statutory, or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

  • You will be responsible for any breach of these terms by you and if you use the Chic Beauty of Welwyn Web Site in breach of these terms you will be liable and will reimburse Chic Beauty of Welwyn for any loss or damage caused as a result.

  • These terms shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Chic Beauty of Welwyn’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.

  • Chic Beauty of Welwyn will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war, or act of God.

  • Please read the instructions and packaging that come with your products carefully. Chic Beauty of Welwyn is not involved in the development of the products. You are urged to use all products safely and in accordance with the manufacturers’ guidelines.

  • Should you have a skin response to your product please contact us as soon as possible with details and photos where possible.

  • These terms do not affect your statutory rights as a consumer which are available to you.

  • Subject as aforesaid, to the maximum extent permitted by law, Chic Beauty of Welwyn accepts no liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, or consequential loss whether or not such arises out of any problem you notify to Chic Beauty of Welwyn and Chic Beauty of Welwyn shall have no liability to pay any money by way of compensation, including, without limitation, all liability in relation to:

    • any incorrect or inaccurate information on chicbeautyofwelwyn.co.uk.

    • any interruptions to or delays in updating chicbeautyofwelwyn.co.uk.

    • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of chicbeautyofwelwyn.co.uk or any product purchased through the Chic Beauty of Welwyn website.

    • any loss or damage resulting from your use or the inability to use the chicbeautyofwelwyn.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

    • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

    • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading the Chic Beauty of Welwyn website, or from transmissions via emails or attachments received from Chic Beauty of Welwyn or its licensees and affiliates.

    • the availability, quality, content or nature of the other sites on the internet that are owned and operated by third parties ("External Sites") to which the Chic Beauty of Welwyn website link and websites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions.

    • all representations, warranties, conditions, and other terms which but for this notice would have effect.

  • Chic Beauty of Welwyn may change or withdraw any part of the Chic Beauty of Welwyn website, or may refuse you access to the web site at any time if we consider it necessary.

  • Chic Beauty of Welwyn may also terminate this Agreement and immediately remove, cancel or suspend access to and use of the Chic Beauty of Welwyn Web Sites upon breach of any part of these Terms whatsoever.

  • Termination shall be without prejudice to Chic Beauty of Welwyn’s other rights.

  • Chic Beauty of Welwyn acts as principal on its own account and not as agent for you or any other person.

  • If Chic Beauty of Welwyn does not enforce any provision of this agreement such will not be considered a continuing waiver.

  • In the event that any part of these Terms is held to be unenforceable, such part will at Chic Beauty of Welwyn's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

  • These Terms constitute the full agreement between you and Chic Beauty of Welwyn and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

  • Since Chic Beauty of Welwyn is solely aiming the Chic Beauty of Welwyn website at the UK market, we cannot guarantee that it accords with local laws of any other countries.

  • Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

  • Chic Beauty of Welwyn will fully co-operate with any law enforcement authorities or court order requiring it to disclose the identity or other details of any person posting material to the Chic Beauty of Welwyn web site in breach of these Terms and Conditions.

  • Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

  • These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


If you need any further information email admin@chicbeautywelwyn.co.uk and we will be very happy to answer any further questions you may have.